Privacy Policy

Last updated date: 01-03-2022
This Privacy Policy (“Policy”) describes the information which Times Internet Limited (“We”, “Us”, “Sites”, “Services”, “TIL”) collects from you when you access, or use Vconfex.com (“Website”).

We are a data controller of the personal information that we collect on the Website about Our Customers.

Application of this Privacy Policy

This Privacy Policy should be read in conjunction with the Terms of Use applicable to the TIL services you are using.

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our website or applications like social media login), the information we collect is through those third-party sites linked with our websites and applications and is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our websites.

Please also keep in observance that our websites may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our websites to read the privacy policies of other sites, they may collect your personal information.

All capitalized terms that have not been specifically defined herein shall have the same meaning as provided under the Terms of Use.

User Consent

By using Vconfex, you agree to provide consent to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask you to provide explicit consent to access our services before proceeding for further operations.

In case of any roaming user profile or if you are a traveller visiting various countries around the world and avail our services, then we will consider the country of registration as your primary country and the consents obtained at the time of registration will be valid for your processing of personal information.

Accessing Website and TIL Services through VPN

You should not access or use the Website or TIL Services by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location (for example, use a virtual private network (VPN) to access TIL Services, proxy server).

We will not be responsible or liable for any collection, storage or processing of your personal information or data if you use any mechanism or technology to access or use the Website or TIL services which conceals your actual geo-location.

Collection and Use of Personal Information

‘Personal Information’ or ‘PII’ is defined as any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual’s name, postal address, email address, mobile number and any other identifier indicating to that particular person. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.

Information you provide to us

Information Collected at the time of registration


When you register for our service, information that we collect includes, but not limited to -
• Name
• E-mail id
• Mobile No.
• Title/ Designation
• Organization



Information you provide to us voluntarily


If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect and store such information.

We may collect additional information at other times, including but not limited to, when you book a demo or express interest in knowing about our platform/services, or communicate with us. This information may include, not limiting to, your name, e-mail id, mobile number, location, job title, company name etc.



Information automatically collected while browsing/navigating through the Website

Cookies


The Website uses cookies and other similar technologies which are necessary to its functioning and to provide TIL Services. Some of these cookies are essential for us to provide you with the TIL services. For more information about essential cookies we use, please refer to our Cookie Policy .



Do Not Track


The Website and TIL Services currently do not process or respond to “Do Not Track” requests/signals which some internet browsers have the ability to send out.



Inferred Information through usage and log data

We may track certain information about you based upon your behaviour on Vconfex. We use this information for conducting internal research on our users' demographics, devices, interests, and behaviour to better understand, protect and serve our users.

Information we collect from third parties

Information obtained from other Sources

We may receive information about you from other online sources. We may add it to our account information system and treat it in accordance with this policy. If you provide information to the platform provider or other partner to whom we provide services, your account information including may be passed on to us. We may obtain updated contact information(s) from third parties in order to correct our records and fulfil the Services or to communicate with you or share the information with any third party.

Demographic and other information

We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use various third-party analytics service providers, among others, to track the user behaviour on our website. They are used to support display advertising towards helping us gain understanding of our users' Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out or opt-in by giving a consent at to serve you advertisements when you visit our website.

Subscription or Paid service data

When you chose any subscription or paid service, our payment gateway provider may collect your personal information such as address or billing information, including your credit/debit card number and expiration date etc. In such scenarios, we share your name and email address with the payment gateway provider to enable them to track payments made.

Transactional/ Billing information

Based on your purchase of a subscription or paid service, our payment gateway partner may collect information, including but not limited to, your credit/debit card details or other bank account details along with your billing address. This information is stored by the payment gateway partner. For instance, the Services will be using third party payment gateway partners to process and facilitate the payment of your subscription fee; such payment gateway partners are not controlled by us. When you visit such payment gateways you do so at your own risk. We encourage you to familiarize yourself with the privacy statements provided by such payment gateways prior to providing them with information about you or entering into any transactions with them. We do not assume any responsibility or liability for such payment gateways, the content of such payment gateways and their privacy practices, nor do we endorse them.

We may receive financial or transactional information (for e.g., transaction ID, etc.) from third party vendors in case of payments, for reconciliation and validation of transactions and also for the purpose of resolutions of complaints (in case of failed transactions and refunds).

Disclosure to Third parties

The Application may include links to other websites or applications (for e.g., links to payment gateways for payment of course fees). Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the application, website you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the application's/website homepage, you should contact the application/website owners directly for more information.

Promotional Offers

We may share or disclose your personal information outside of TIL when we obtain consent from you. For example, providing SMS and E-mail related services such as marketing newsletters, promotions and offers.

Advertisers

We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your explicit consent.

Sponsors and Trainers

We may share your personal information, including but not limited to your name, E-mail, etc. with our third-party sponsors and trainers. Our sponsors may use the data to provide you with relevant content updates. Our trainers are provided the data purely to understand the composition of the course lecture.

Legal

In the event TIL. is merged with or acquired by another company or in case of re-organization or re-structuring of business, we and our affiliates may share your personal information, wholly or in part, with another business entity.

When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.

Business transfers

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we may use service providers to help us with customer support.

Times points

We may share your activity on our Sites both for processing and for calculation of reward points of your profile with Times Points. This information may be stored by them.

Do Not Sell My Information (only for California Citizens)

Under CCPA, users based out of California have the right to “Opt Out” of such sale of their information at any time. Please be advised that We do not sell personal information for monetary consideration; however, We may share certain personal information with third parties under circumstances which might be deemed a “sale” under the California Consumer Privacy Act. Please note that personal information is shared only for the business or commercial purposes under appropriate contractual agreement.

You may opt out of sale of your personal info my clicking on the Do Not Sell My Info link in the application or send us an email on grievance.etb2b@timesinternet.in .

Purposes and Lawfulness of processing

We will only collect and process personal data about you where we have lawful basis. Lawful basis on which we would process our personal information includes obtaining explicit consent from you for processing your personal information or processing for “legitimate interests” where processing is necessary by us to provide you with services (For e.g., processing your information by our group companies/affiliates).

We use information to provide, analyse, administer, enhance, and personalize our service and marketing efforts, to provide you services, and to communicate with you related to below mentioned points. For example, we use information to:

1. To provide you and administer our services
2. Analyse and understand our audience and visitor trends, improve our service (including our user interface experiences)
3. To help advertisers understand our audience and confirm the value of advertising on our websites (however it is usually in the form of aggregated statistics on traffic to various pages within our site) and to provide you relevant ads
4. Communicate with you concerning our service (for example by email, push notifications), so that we can send you news about ET Services, details about new features and content available on the Website, and for breach notifications.
5. Notify you about changes in terms of service or privacy policy
6. Sharing with our customer support team to resolve your queries/concerns related to your rights or services provided to you.
7. For billing and invoicing as per our services consumed

Information Use by the Company

The Information supplied by you enables us to improve our services and provide you the most user-friendly experience(s). In some cases, for e.g., provision of certain service(s) or utility (ies), we may require your contact information as well. All required information is service dependent, and the Company may use the above said user Information to, maintain, protect, and improve the Services and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages with your consent [with an option to withdraw your consent (wherever feasible)]. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, for notifying you in case of any breach incidents, etc.).

When you register with the Services, we contact you from time to time about updating your personal information to provide you features that we believe may benefit / interest you.

Any personally identifiable information provided by you will not be considered as personal/private if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.

Any posted/uploaded/conveyed/communicated by Customers on the public sections of the "Website" becomes published content and is not considered personally identifiable information subject to this Privacy Policy.

How long do we store and use your information?

We retain the information which we have collected no longer than is necessary. This is determined on a case-by-case basis. Normally we will retain the information as long as we have a contract with our Customers to provide services to them and till the time you continue to access and use Vconfex. We will delete your information whenever you request us to do so. However, we may archive and/or retain some information for legal purposes, and the retention period may vary as per the local regulatory requirement..

Your Controls and Choices

For any of the below request you may send us an e-mail to our support team.
We ask individual users to identify themselves and the information requested to be accessed or corrected before processing such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Accessing and rectifying your personal information


When you use our Service/Website (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.

You can make access requests by sending an e-mail to our Grievance officer. You will get a link on your registered Email address through which you can access all the data Vconfex collects and stores about you.

You can also ask us to correct inaccurate or incomplete personal information concerning details that are separately collected and maintained by Vconfex by sending an e-mail to our support team to perform the rectification.



Data Portability


You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format; and/or request us to transmit this information to another service provider (where technically feasible). If you are registered on the VConfex then you can download the information which we have collected and stored by using the Download functionality through the Download Button . Through this, a copy of your information that we have collected and stored will be downloaded on your machine.

Please note that we may not be able to provide you with the data that has already undergone pseudonymisation or anonymization where we will be unable to identify you as an individual.



Data Retention and Erasure


We retain your personal information as long as necessary for us to provide services to you or you ask us to not retain your data. If you no longer want us to use your information, then you can request that we erase your personal information. Please note that if you request for the erasure of your personal information.

1. We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend the ET Services account for fraud or safety reasons, we may retain certain information from that account to prevent that user from opening a new account in the future.
2. We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting, and auditing obligations.
3. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
4. Because we maintain copies of personal information to protect from accidental or malicious loss and destruction, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

You can request for deletion of your information by using the delete functionality through Delete Button . Your request will be processed, and you will receive confirmation of the same via email.



Withdrawing Consent and Restriction of Processing


For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.



Objection to Processing


Where your personal information is processed for direct marketing purposes or any contests or promotions or other services, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to us.
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact us at the below mentioned e-mail address.



Non-discrimination for exercising your rights


CCPA prohibits discrimination against California residents for exercising their rights under CCPA. We hold the practice of non-discrimination strongly and does not deny or provide a different level or quality of services or charges different rates or penalties on residents who exercise their CCPA rights.
We may take 30 days from the date of receipt of request to complete your requests. However, if the nature of the requests is excessive in nature or would require significant effort then may ask for an extension of 60 days by giving a prior notice to you with the reason for the extension.



Complaints


You can write to us in case of any grievance or compliant at the support e-mail address. If you have any complaints regarding processing of your personal information you may contact our data protection officer at the below mentioned e-mail address.
We request you to please provide the following information in your complaint: -

1. Identification of the information provided by you.
2. Clear statement as to whether the information is personal information or sensitive personal information.
3. Your address, telephone number or e-mail address.
4. A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be.
5. A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you.

The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised. The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
You have the right to complaint about the data processing activities carried out by TIL Services before the competent data protection authorities.



Metrics


California law requires us to compile metrics for the previous calendar year regarding consumer requests and responses catered. We will disclose the metrics with relevant details by July every year.

Children’s Privacy

VConfex is not intentionally designed for or directed at persons less than 16 years of age. VConfex does not knowingly permit any person who is under 16 years of age to register with the services or to provide any other personally identifying information. If VConfex becomes aware that any personally identifiable information of persons less than 16 years of age has been collected on the Website without verified parental consent, then VConfex will take the appropriate steps to delete any such information and notify the parent.

However, we consider it the responsibility of parents to monitor their children’s use of our services. Nevertheless, it is our policy not to collect and process any personal information from children below 16 years of age or offer to send any promotional materials to persons in that category. VConfex does not seek or intend to seek or receive any personal information from children. Should a parent or guardian have reasons to believe that a minor has provided VConfex with personal information without their prior consent, please contact our customer support team to ensure that the personal information is removed from our Services.

Data transfer, storage & processing globally

Vconfex is operated in India. Given that we are an international business, our use of your information necessarily involves the transmission of data to affiliated companies or third parties in locations around the world for the purposes described in this privacy policy. If you are located outside of India, please be aware that information we collect may be transferred to and processed in India. We will take reasonable steps to safeguard the privacy of your personal information. Additionally, when using or disclosing personal information transferred from the European Union, we use standard contractual clauses approved by the European Commission, adopt other means under European Union law for ensuring adequate safeguards.

By using the service, or providing us with any information, you consent to the transfer of such information in and to India and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen.

Security measures

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall on the cloud; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. If you know or have reason to believe that your ET account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us by contacting our customer support team.

Updates & Changes

We may alter our privacy policy from time to time to incorporate necessary changes in technology, applicable law, or any other variant. We reserve the right to amend the terms of this Policy from time to time. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Privacy Policy periodically on the Site.

Contact Us:

Support

If you require any information or clarification regarding the use of your personal information or this privacy policy or grievances with respect to use of your personal information, please email us at grievance.etb2b@timesinternet.in .

Data Controller Office

The data protection officer (DPO) appointed by Times Internet Limited is Mr. Sumit Malhotra who can be contacted at dpo@timesinternet.in
You can also write to our Grievance Officer the list of respective grievance officers is being provided in Terms of Use via in writing or through email signed with the electronic signature to grievance.etb2b@timesinternet.in

You can also write to:

Times Internet Limited
Plot No. 391, Udyog Vihar, Phase - III, Gurgaon, Haryana 122016, India

Other address

Times Internet limited
FC-6, Filmcity, Sector 16A, Noida, Uttar Pradesh, 201301, India

If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please do contact our Data Protection Officer.